Terms of Service

Last Updated: 7 July 2026

These Partner Terms of Service (“Terms”) are a legal agreement between TRAVCO LLC, a company registered in Sharjah Media City, United Arab Emirates, with its registered address at Sharjah Media City, UAE (“TRAVCO”, “we”, “us”, or “our”), and the company, organisation or legal entity accessing or using the TRAVCO services (“Partner”, “you”, or “your”).

Legal notices may be sent to: legal@travco.ai.

By creating an account, signing an order form, accepting a proposal, paying an invoice, accessing the Dashboard, embedding a Widget, using a CheckVisa Hosted Flow or otherwise using the Platform, you agree to these Terms on behalf of yourself and the entity you represent. If you accept these Terms on behalf of an entity, you confirm that you have authority to bind that entity.

If you do not agree to these Terms, you must not use the Platform.

1. Scope

These Terms apply to TRAVCO’s partner-facing services, including the TRAVCO Website, Dashboard, partner onboarding, branded travel-requirement Widgets, hosted travel-requirement flows, CheckVisa-hosted partner experiences, integrations, APIs, reporting tools, analytics, support, implementation, configuration, billing, subscription and metered usage services, and any other TRAVCO-controlled product or service that links to or references these Terms.

These Terms are intended for business partners and travel providers. Traveller-facing websites, lookup services, CheckVisa flows, consumer forms or end-user experiences may be governed by separate CheckVisa terms, privacy notices or user-facing policies.

2. Definitions

“Account” means a Partner account, workspace or organisation profile created in the Dashboard.

“Agreement” means these Terms, any applicable order form, proposal, invoice, data processing agreement, privacy policy, service-specific addendum, usage policy or written partner agreement referencing these Terms.

“Authorised User” means an employee, consultant, contractor, representative or agent authorised by the Partner to access the Dashboard or Platform.

“CheckVisa Hosted Flow” means a traveller-facing lookup, requirement-check, form or hosted experience made available through checkvisa.io or related domains or subdomains.

“Dashboard” means TRAVCO’s partner dashboard, administrative interface or related account tools.

“End User” or “Traveller” means an individual who interacts with a Widget, CheckVisa Hosted Flow or partner travel-requirement experience.

“Fees” means all implementation fees, setup fees, subscription fees, usage fees, pay-per-check fees, credit packages, overage fees, integration fees, service fees, taxes and other charges payable by the Partner.

“Implementation Services” means onboarding, setup, technical configuration, branding, widget configuration, integration, training, workflow setup or similar professional services.

“Order Form” means any written or electronic proposal, quote, order form, checkout page, subscription page, invoice, statement of work or commercial agreement accepted by the Partner.

“Partner Data” means data, content, materials, brand assets, configuration data, authorised user data, traveller data, intent data, campaign data, itinerary data, package data, integration data or other information submitted to or processed through the Platform by or on behalf of the Partner.

“Platform” means the TRAVCO software, Dashboard, Widgets, hosted flows, APIs, reporting tools, partner tools, integrations, infrastructure and related services.

“Usage Data” means technical, event, analytics, performance, diagnostic, aggregated or statistical data generated by or derived from use of the Platform.

“Widget” means a branded or configurable travel-requirement interface that may be embedded on a partner website, app, campaign page or hosted flow.

3. The TRAVCO Service

TRAVCO provides partner-facing technology that helps travel providers integrate live travel-requirement experiences into booking flows, websites, apps and campaign pages.

Depending on the plan, configuration and applicable Order Form, the Platform may support branded Widgets, travel-requirement lookups, visa, passport, health, document and destination requirement information, itinerary-based checks, traveller intent capture, first-party audience and retargeting signals, analytics and reporting, hosted CheckVisa flows, partner dashboard access, integrations, multilingual or multi-locale flows, and fulfilment links or referral flows.

TRAVCO may update, modify, improve, replace, suspend or discontinue features from time to time.

4. Account Registration and Authorised Users

You must provide accurate and complete account, company, billing and contact information.

You are responsible for all activity under your Account, maintaining accurate authorised user records, keeping login credentials secure, ensuring Authorised Users comply with these Terms, removing access when no longer needed, and notifying TRAVCO of suspected unauthorised access, compromise or misuse.

TRAVCO may suspend or restrict access if we reasonably believe an Account has been compromised, misused, accessed unlawfully or used in breach of these Terms.

5. Use Rights

Subject to these Terms and payment of applicable Fees, TRAVCO grants you a limited, non-exclusive, non-transferable, revocable right during the applicable subscription term to access and use the Platform for your internal business purposes and for the partner travel-requirement use cases approved by TRAVCO.

You may allow Authorised Users to use the Dashboard on your behalf. You are responsible for their actions and omissions.

You may embed Widgets or link to CheckVisa Hosted Flows only in the manner approved by TRAVCO and only for lawful travel-related purposes.

6. Restrictions

You must not copy, resell, sublicense, rent, lease, distribute or commercially exploit the Platform except as expressly permitted; reverse engineer or attempt to derive source code; use the Platform to build, benchmark or train a competing product; remove or alter notices or branding unless authorised; bypass controls; overload or attack the Platform; submit harmful data; use the Platform unlawfully or deceptively; process unnecessary sensitive data; use it for regulated decision-making without review and authorisation; misrepresent travel requirements or guaranteed outcomes; or violate sanctions, export control, anti-bribery, anti-money laundering, consumer protection, advertising, privacy or travel laws.

7. Acceptable Use Policy

You must use the Platform lawfully, responsibly and in accordance with industry standards.

You must not use the Platform in connection with illegal travel, human trafficking, exploitation, forced labour, unlawful migration activity, fraudulent visa or document services, deceptive travel offers, phishing, malware, prohibited goods, illegal adult services, gambling or high-risk financial schemes unless approved, hate or harassment, sanctions evasion, unlawful data harvesting, unlawful unsolicited marketing, or any activity TRAVCO reasonably considers harmful.

TRAVCO may investigate suspected violations and may suspend or terminate access immediately where we reasonably believe the Platform is being misused.

8. Partner Websites, Apps and Campaigns

You are solely responsible for your own websites, apps, landing pages, campaign pages, advertising, booking flows, travel products, offers, communications and customer relationships.

You represent and warrant that you own or have lawful rights to the relevant domains and systems; your content and offers are accurate and lawful; your implementation will not mislead End Users; you will provide required privacy and legal notices; you will comply with applicable laws; and you will not claim that TRAVCO guarantees visa approval, entry approval, boarding, immigration clearance or travel eligibility.

9. Travel Requirement Information and Disclaimers

TRAVCO provides technology and data-enabled travel-requirement experiences. TRAVCO is not a government authority, immigration lawyer, consulate, embassy, border-control agency or licensed legal adviser.

Travel requirements may change rapidly and may depend on individual facts including nationality, passport type, residence, visa history, transit route, health status, airline policy, destination rules, government discretion and supporting documents.

TRAVCO does not guarantee visa approval, entry approval, boarding, check-in acceptance or immigration clearance. End Users should verify requirements with official government, airline, consulate or embassy sources where appropriate.

10. Commercial Model, Fees and Billing

Your Fees will be set out in the applicable Order Form, subscription checkout, invoice, pricing page or written commercial agreement.

TRAVCO’s commercial model may include implementation fees, setup fees, integration fees, onboarding fees, subscriptions, workspace or seat fees, pay-per-use fees, usage-based or metered fees, overage fees, prepaid credits, usage credits, minimum commitments and custom commercial terms agreed in writing.

The applicable Order Form controls the commercial package purchased by you.

11. Stripe, Auto-Subscription and Payment Authorisation

Unless otherwise agreed in writing, payments may be processed through Stripe or another payment provider.

By providing a payment method, approving a checkout, signing an Order Form, paying an invoice or activating a subscription, you authorise TRAVCO and its payment providers to charge applicable Fees, including recurring subscription fees, renewal fees, usage fees, overage fees, taxes and other charges.

Subscription plans may renew automatically until cancelled in accordance with these Terms or the applicable Order Form.

12. Taxes

Fees are exclusive of VAT, sales tax, withholding tax, duties, levies and similar taxes unless expressly stated otherwise.

You are responsible for all applicable taxes, except taxes based on TRAVCO’s net income. If withholding taxes apply, you must gross up payments so TRAVCO receives the full amount invoiced unless prohibited by law.

13. Refunds, Credits and Non-Payment

Fees are non-cancellable and non-refundable except as expressly stated in an Order Form or required by law.

Implementation fees, setup fees, professional service fees, custom integration fees and consumed usage fees are non-refundable once work has started or usage has occurred.

Credits, usage allowances or offset arrangements have no cash value unless expressly agreed in writing.

14. Partner Data

As between the parties, Partner Data remains owned by the Partner or its licensors.

You grant TRAVCO a non-exclusive, worldwide, royalty-free licence to host, use, process, transmit, store, display, modify and disclose Partner Data as necessary to provide the Platform, configure and operate services, provide support, process usage and billing, secure and improve the Platform, comply with law and enforce the Agreement.

TRAVCO may generate Usage Data and aggregated or de-identified data from use of the Platform and may use it for analytics, benchmarking, product improvement, security, reporting and business purposes, provided it does not identify the Partner or End Users unless permitted.

15. Data Protection and Privacy

Each party must comply with applicable data protection and privacy laws.

Where TRAVCO processes personal data on your behalf as a processor or service provider, the parties will comply with the applicable data processing agreement or data protection terms.

You are responsible for identifying lawful bases, providing privacy notices, obtaining required consents, ensuring data was collected lawfully, handling rights requests where you are controller or business, and complying with applicable privacy, advertising and data protection laws.

16. Tracking Pixels, Audiences and Advertising Data

Where the Platform supports analytics, advertising pixels, server-side events, audience building, retargeting, conversion tracking or campaign attribution, you are responsible for ensuring that your use of those tools is lawful.

You represent and warrant that you have provided required notices and obtained required consents, have permission to disclose relevant data to advertising platforms, will comply with platform terms, will not upload audience data without lawful basis, will not target prohibited categories, and will honour opt-outs and consent withdrawals.

17. AI and Automated Tools

TRAVCO may use AI-assisted tools, automation, classification systems, analytics, data extraction, translation, summarisation or similar technologies to provide or improve the Platform.

AI-assisted outputs may be inaccurate, incomplete or unsuitable. You are responsible for reviewing and validating outputs before relying on them in customer communications, travel advice, legal decisions, immigration decisions, marketing or commercial activity.

18. Third-Party Services and Data Sources

The Platform may depend on or integrate with third-party services including data providers, government or public information sources, visa or travel-service partners, advertising platforms, analytics tools, payment processors, hosting providers, AI providers, communication tools, CRM tools, partner systems and APIs.

TRAVCO does not control third-party services and is not responsible for their availability, accuracy, security, policies, outages, errors, fees or changes.

19. Implementation Services

Where TRAVCO provides Implementation Services, you must provide timely access, assets, technical contacts, approvals, domain access, API credentials, brand materials, test data and feedback.

Delays caused by you, your systems, third-party platforms, missing approvals or unavailable stakeholders may affect timelines and do not excuse payment obligations.

20. Support and Service Availability

TRAVCO will use commercially reasonable efforts to provide the Platform and support. We do not guarantee uninterrupted, error-free or always-available service.

The Platform may be unavailable due to maintenance, updates, outages, infrastructure issues, third-party failures, security incidents, force majeure events or circumstances beyond our control.

21. Confidentiality

Each party may receive confidential information from the other party and must use it only to perform or receive services under the Agreement, protect it using reasonable care, disclose it only to those who need to know and are bound by confidentiality obligations, and not disclose it to third parties except as permitted or required by law.

22. Intellectual Property

TRAVCO owns all rights, title and interest in and to the Platform, Dashboard, Website, Widgets, CheckVisa Hosted Flows, software, APIs, designs, code, workflows, documentation, data models, analytics structures, trademarks, know-how, methodologies and related intellectual property.

You retain ownership of Partner Data, brand assets and content, subject to the licence granted to TRAVCO. Feedback may be used by TRAVCO without restriction, attribution or compensation.

23. Branding and Publicity

Unless otherwise stated in an Order Form, TRAVCO may identify you as a Partner in customer lists, pitch materials, case studies, websites, investor materials and standard marketing.

You may identify TRAVCO as your travel-requirement technology provider, provided you do not misrepresent the relationship or imply endorsement beyond the services actually provided.

24. Term and Renewal

The subscription term will be stated in the applicable Order Form or checkout. If no specific term is stated, the subscription continues monthly until cancelled or terminated.

Subscriptions may automatically renew for successive periods unless cancelled in accordance with the applicable Order Form or these Terms.

25. Suspension

TRAVCO may suspend or restrict access if payment is overdue, you breach these Terms, your use creates risk, your implementation harms performance, your Account appears compromised, required safeguards are missing, third-party services require suspension, or continued service may expose parties to harm.

26. Termination

Either party may terminate the Agreement as stated in the applicable Order Form. TRAVCO may terminate immediately for material breach, unpaid Fees, misuse, legal violations, infringement, serious risk, insolvency, cessation of business, or where continued service becomes commercially, technically or legally impractical.

Upon termination, your right to use the Platform ends; unpaid Fees become due; TRAVCO may disable access; and applicable surviving provisions remain in effect.

27. Warranties

Each party represents that it has authority to enter into the Agreement.

You represent and warrant that your use of the Platform will comply with law, Partner Data is accurate and lawful, your websites and campaigns comply with law, you will not misuse the Platform, and you will comply with applicable privacy, advertising, consumer protection, sanctions, export, anti-bribery, travel and e-commerce laws.

28. Disclaimers

The Platform and all TRAVCO services are provided on an “as is” and “as available” basis except as expressly stated in writing.

To the maximum extent permitted by law, TRAVCO disclaims all warranties, including merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted service, accuracy, availability, travel eligibility, visa approval, entry approval, conversion improvement, revenue increase, cancellation reduction or campaign performance.

29. Limitation of Liability

To the maximum extent permitted by law, TRAVCO will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages; lost profits; lost revenue; lost business; lost goodwill; lost opportunities; data loss; denied boarding; denied entry; visa refusal; travel disruption; cancellations; refunds; customer claims; chargebacks; third-party failures; unauthorised access caused by your systems; or Partner websites and campaigns.

TRAVCO’s total cumulative liability will not exceed the Fees paid by you to TRAVCO during the six months immediately preceding the event giving rise to the claim.

30. Indemnification

You will defend, indemnify and hold harmless TRAVCO and its affiliates, officers, directors, employees, contractors, providers and agents from claims, damages, losses, liabilities, penalties, fines, costs and expenses arising from your breach, use or misuse of the Platform, Partner Data, websites, campaigns, failure to provide notices or consents, legal violations, infringement, End User claims, or travel disruption claims related to your customer relationship.

31. Export, Sanctions and Anti-Corruption

You must comply with applicable export control, sanctions, anti-money laundering and anti-corruption laws. You represent that you are not in a sanctioned jurisdiction, not a sanctioned party, and not owned or controlled by a sanctioned party.

32. Government, Regulated and High-Risk Use

Unless expressly agreed in writing, the Platform is not designed for government adjudication, legal or immigration decision-making, medical or health decision-making, employment eligibility decisions, credit or financial decisions, biometric identification, children’s services, or emergency or safety-critical systems.

33. Changes to the Platform and Terms

TRAVCO may update the Platform and these Terms from time to time. If changes are material, TRAVCO may provide notice through the Website, Dashboard, email or other reasonable means.

Your continued use of the Platform after updated Terms become effective constitutes acceptance of the updated Terms, unless separate written acceptance is required.

34. Notices

TRAVCO may send notices to the email address associated with your Account, through the Dashboard, through the Website or by other reasonable means.

Notices to TRAVCO must be sent to legal@travco.ai, unless a signed agreement specifies another notice method.

35. Assignment

You may not assign or transfer the Agreement without TRAVCO’s prior written consent. TRAVCO may assign or transfer the Agreement in connection with a merger, acquisition, financing, restructuring, sale of assets, change of control or transfer to an affiliate or successor.

36. Force Majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including acts of God, war, terrorism, civil unrest, labour disputes, epidemics, government action, internet failures, cloud-provider failures, payment-network failures, cyberattacks, power failures or third-party service outages. Payment obligations are not excused.

37. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict-of-law principles.

The parties will first attempt to resolve disputes in good faith through senior management discussions. If unresolved within 30 days after written notice, the dispute will be referred to arbitration in the United Arab Emirates, in English, before one arbitrator, unless the parties agree otherwise in writing.

38. Severability

If any provision is held invalid, illegal or unenforceable, that provision will be limited or modified to the minimum extent necessary, and the remaining provisions will remain in full force.

39. No Waiver

Failure to enforce any provision is not a waiver. Any waiver must be in writing and signed by the party granting it.

40. Relationship of the Parties

The parties are independent contractors. Nothing creates a partnership, joint venture, employment, franchise, fiduciary or agency relationship.

41. Entire Agreement

The Agreement is the entire agreement between the parties regarding the Platform and supersedes prior or contemporaneous understandings on the same subject. Any Order Form or signed written agreement may supplement or modify these Terms.

42. Contact

For legal notices, questions or contract matters, contact:

TRAVCO LLC

Sharjah Media City, UAE

Email: legal@travco.ai